FAQ’s

How many travellers will be there as part of a group tour?

The number of travellers varies depending on the destination. The usual group size for an International tour is between 40 to 50 guests and that for an Indian tour is between 30 to 40 guests.

Can I extend my stay while on a group tour?

Yes, you can indeed extend your stay while on a group tour. This extension of stay before or after a tour would incur additional charges. You can do it by informing your travel advisor at the time of booking.

Does Anjum Holidays book only Air Tickets?

We will book the air tickets when you decide to book a holiday package i.e. Air + Hotel/Air + Hotel + Sightseeing, etc.

Does Anjum Holidays book train tickets?

If you would like to purchase Indian Railway tickets, we suggest visiting this website by the IRCTC (Indian Railway Catering & Tourism Corporation):

https://www.irctc.co.in/eticketing/loginHome.jsf

Where can I find the address of Anjum Holidays offices

You can find the address of our in the Contact Us section of the website. Here is the link: Contact Us

Can I join a tour midway or are part tours possible?

Part tours are possible only for select tours. Any deviations from the planned tour itinerary would incur additional charges. Should you wish to do only a part tour or extend your stay before or after a tour, you can check the possibility by informing your travel advisor at the time of booking.

Can I modify or change my booking after confirmation?

Yes, in select cases, you have the option to modify your booking after confirmation. However, to do so, kindly consult your travel advisor. Any such modifications would incur additional charges.

Can I make the full payment for the tour or holiday in one go?

Yes, you can make the full payment in one go. Additionally, as a full payment benefit, you can also avail of the Jumbo Discount facility (mega discount + additional discount) that may be available on select tours.

Is the registration amount paid to book a tour refundable?

The registration amount paid for a tour is non-refundable.

What are the different payment modes for booking a tour?

To book a tour or holiday, you can pay by cheque/demand draft. Additionally, you can also pay by credit card/debit card/net-banking. A non-refundable convenience change of 0.5% of the transaction amount is levied on transactions done through credit card/debit card/net-banking.

Do you provide a Leave Travel Certificate (LTA/LTC) letter?

Yes, we do provide a Leave Travel Certificate for the tour. Kindly get in touch with your travel advisor to generate your LTC letter.

What documents are required at the time of booking?

At the time of booking, a valid identity proof is required:

Domestic Holiday: Aadhar Card or Voted ID

International Holiday: Valid Passport

Can I book online?

Yes, you can book a tour online at www.veenaworld.com by either making the full payment and availing of Jumbo Discount (on select tours only) or by paying the registration amount.

Can I make the balance payment for my holiday online?

Yes, you can make the balance payment for your holiday by logging onto your account on www.anjumholidays.com. You will have to create an account the first time after which you can login with your username/mobile & password.

What is the cancellation policy for a group tour?

You can refer to the cancellation policy for a group tour mentioned in the Terms & Conditions on the website.

What is the cancellation policy for a customized holiday?

The cancellation policy for a customized holiday remains the same as the policy for a group tour. You can refer to the cancellation policy mentioned in the Terms & Conditions on the website.

How long does it take to process a refund?

As per policy, once approved, the refund will be processed within 7 working days. In certain cases, in case of any consideration the refund processing can take 30 to 60 days depending on the waiver decision to be received from suppliers/associates/airlines/partners etc.

What is the mode of payment in case of a refund?

Refunds if any, for cancellation/alteration/change of tour/unused refundable service will be paid directly to the guest by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per the Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

What is the cancellation policy in case of a medical emergency?

In case of a medical emergency, the guest will be eligible for refund as per the Cancellation Policy and can make a claim for the cancellation charge from the travel insurance company.

When will I receive the air tickets for my Group Tour?

The air tickets for group tours are blocked well in advance. The air tickets can be found in the My Bookings section of the website by logging into your account. Air tickets copies are also emailed to the guest once they are issued.

Can we web check-in after receiving the air tickets for our group tour?

For group tours, web check-in is not possible.

Can we upgrade to Business class on a group tour?

Yes, you can upgrade your ticket from Economy Class to Business/First Class at a price. Kindly inform your Travel consultant & the fare difference that needs to be paid for the upgrade will be communicated to the guest within 3 working days.

Can we request for a wheel-chair at the airport?

A wheel chair request needs to be given at the time of booking along with a medical certificate. Airline & airport policies vary around the world and at times, a wheel chair request may be chargeable.

Can we select the airline to travel with for a group tour?

The airline for a group tour is selected by Anjum Holidays and the guest cannot select the airline of travel

Can we get adjacent or interconnecting hotel rooms on tour?

Subject to availability, adjacent rooms can be arranged on tour.

Is the WIFI facility available at all the hotels?

Depending on the hotel, wi-fi services can be complimentary or chargeable. Complimentary WiFi service is available in many hotel rooms and/or the public areas of most hotels but sometimes WiFi may not be available at remote locations or some special stays.

When will we get our hotel confirmations?

You will receive hotel details 15 days prior to the tour through an auto-generated email. These confirmations are subject to change at the last minute depending on availability.

Is travel insurance included in the Tour Price? What benefits does travel insurance offer?

Yes, travel insurance is included in the group tour price. Policy coverage and duration is based on the country and tour days

What are the VISA procedures and what are the different documents that are required?

The VISA procedure and documentation vary for each country and is based on Consulate requirements. Veena World’s Visa Executive shall share the list of documents required for your VISA upon booking of Tour. The Guest has to submit Visa Documents as per list on the date given by Visa Executive. After the scrutiny of documents, the Visa application process is initiated. At each step of the VISA process, Veena World will communicate with the guest through SMS & email.

Will I receive any confirmation about the visa documents send by my side?

Yes. You will receive an SMS upon receipt of all documents submitted to Veena World. For VISA document files submitted directly at the Consulate a confirmation will not be sent from Veena World.

What type of food is served on a group tour?

Unless otherwise specified, on a group tour Indian food is served for lunch & dinner. The breakfast on tour is generally a continental breakfast. During long road/train/plane/boat journeys, preset local/fast food may be served.

Does Veena World have separate Jain/Vegetarian departures?

Anjum Holidays does not have separate Jain/Vegetarian departures. However on every tour, Veena World can provide food for Jain & Vegetarian guests (at times, under extreme circumstances, this may not be possible).

Do you provide baby/infant food on tour?

Baby food (which includes tin milk, rice and plain dal) can be made available on request.